> ## Documentation Index
> Fetch the complete documentation index at: https://help.baidudl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed downloads

If your link failed to process, the exact reason will be noted in a few places depending on your plan.

## Subscription plans

1. Go to your dashboard, click the three-dot menu under the **Actions** column and select **Details**.

<Frame>
  <img src="https://mintcdn.com/baidudlcloudservices/wlTsjw3qEQ-_Lj1C/images/details.webp?fit=max&auto=format&n=wlTsjw3qEQ-_Lj1C&q=85&s=13c62d2d587a5cbc5a842fea4aea1c61" alt="Details" width="2542" height="1295" data-path="images/details.webp" />
</Frame>

2. Check the **Notes** section in the dialog for the full error message.

<Frame>
  <img src="https://mintcdn.com/baidudlcloudservices/wlTsjw3qEQ-_Lj1C/images/errorreason.webp?fit=max&auto=format&n=wlTsjw3qEQ-_Lj1C&q=85&s=5077a2d74d6ec233bbf2792b4657ecf2" alt="Errorreason" width="2542" height="1295" data-path="images/errorreason.webp" />
</Frame>

## One-time plans

An email will be sent to you with the reason the download failed.

<Frame>
  <img src="https://mintcdn.com/baidudlcloudservices/cIY2JzuTIDwk5D29/images/image-8.png?fit=max&auto=format&n=cIY2JzuTIDwk5D29&q=85&s=99f983ab1451db24d18b65a59daa3946" alt="Image" width="2048" height="1044" data-path="images/image-8.png" />
</Frame>

Common causes include the file exceeding your plan's size limit, a missing or incorrect decryption key, an expired or invalid link, or the link being from an unsupported service.