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If your link failed to process, the exact reason will be noted in a few places depending on your plan.

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Subscription plans

  1. Go to your dashboard, click the three-dot menu under the Actions column and select Details.
Details
  1. Check the Notes section in the dialog for the full error message.
Errorreason

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One-time plans

An email will be sent to you with the reason the download failed.
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Common causes include the file exceeding your plan’s size limit, a missing or incorrect decryption key, an expired or invalid link, or the link being from an unsupported service.